Louisiana Slams Unlicensed Crypto Kiosks with Tough New Refund Rules

Starting August 1st, Louisiana residents have gained a powerful tool to protect themselves from unlicensed cryptocurrency kiosk operators. The new law, Act 482, allows users to cancel transactions made on or after that date and demand full refunds if the operator was not properly licensed.

The law puts the cost of eligible refunds squarely on the shoulders of the operator, rather than the user. To be eligible for a refund, the transaction must have taken place with an unlicensed operator, and the user must request cancellation within 10 business days of notification.

Operators must respond to cancellation requests within 10 business days and complete refunds within 90 calendar days. They are also required to provide live support through a toll-free number during kiosk operating hours, which must be displayed on the machine and included on transaction receipts.

The new law arrives in response to growing concerns over cryptocurrency kiosk security and licensing in Louisiana. According to the FBI's Internet Crime Complaint Center, there were 144 complaints involving cryptocurrency kiosks in Louisiana in 2025, resulting in $2,874,450 in adjusted losses.