Access Group Names New APAC Head of Customer Success Amid Growing Regional Presence

The Access Group has appointed Saurabh Gupta as its new Head of Customer Success for the Asia-Pacific (APAC) region. Based in Mumbai, he will oversee the end-to-end customer success function across the region.

Gupta brings over two decades of experience in customer success and post-sales leadership to his new role. Prior to joining The Access Group, he held positions at BrowserStack and Salesforce, where he focused on improving customer experience, operational efficiency, and scalable growth through data-driven engagement models.

The appointment reflects The Access Group's focus on strengthening its customer success capabilities as hospitality and technology businesses across the region continue to adopt cloud-based and AI-driven solutions. Through its portfolio, including STAAH, which serves over 30,000 properties globally, the company supports hospitality businesses with solutions spanning channel management, booking engines, revenue management, and reputation management.

Louise Daley, Head of Hospitality APAC at The Access Group, commented on Gupta's appointment: 'Saurabh's appointment is a powerful statement of our commitment to every hospitality business we serve across APAC. As our customer base continues to grow across the region, having a leader of Saurabh's calibre leading Customer Success gives customers confidence that we are genuinely invested in their long-term success.'