AI Adoption Ramps Up in Australian Field Service Industry
Australia's field service industry is rapidly adopting AI technology to boost customer satisfaction and productivity. According to Salesforce's report, 'State of Field Service: The Road to Revenue in the Agentic Era', 98% of Australian field service organisations use AI, with a further 90% planning to increase investment within two years.
This adoption rate is ahead of the global average, where 95% of organisations use AI and 85% plan to invest more. However, despite this rapid growth in AI adoption, many companies are struggling to prepare their workforces for these new technologies.
68% of Australian leaders report rising mobile worker turnover, with scheduling pressures being the number one reason for leaving a role. This is a different pattern from the global average, where insufficient training is the top driver of turnover.