AI Agent Deployments Surge as Businesses Harness Efficiency
According to Salesforce's analysis of its own platform usage data, the deployment of artificial intelligence (AI) agents in businesses nearly tripled over a 14-month period. The study examined aggregated usage data from companies using Agentforce, Salesforce's AI platform, from February 2025 to April 2026.
The average time required for companies to create AI agents decreased by 53% during this period, and the volume of tasks completed by these agents grew at a compound monthly rate of 15%. The analysis found that consumer-facing industries deployed agents for narrowly defined tasks, while manufacturing, financial services, healthcare, life sciences, and public sector organizations used agents for more complex processes.
One notable example is PenFed Credit Union, which used AI agents to perform tasks such as checking balances, tracking loan applications, and transferring funds. The institution's chief information officer, Shree Reddy, stated that the goal was to use AI in a trusted and meaningful way to serve members seamlessly across every channel.
Salesforce president of enterprise AI and technology Joe Inzerillo noted that companies were increasingly using agents to execute workflows rather than just generating text. He emphasized that these agents are shipping real value by improving execution efficiency and driving top-line sales numbers.