AI Amplifies Mobile Workers to Combat Turnover Crisis

The mobile worker crisis is a growing concern for field service organizations, with two-thirds reporting increased turnover over the past two years. According to Salesforce's research, the top reason experienced technicians leave isn't compensation or the work itself, but insufficient training and support when new technology arrives.

Organizations deploying AI and mobile apps expect workers to figure it out alone, leading to frustration for everyone involved. The organization loses expertise, the technician feels abandoned, and customers notice the gap.

However, some teams are defying the odds, with 39% of surveyed organizations seeing reduced turnover. These winners are deploying AI the right way, which also brings them 57% higher revenue per job and 43% higher productivity.