Amazon Textract and Bedrock Help Utilities Customer Service Team Extract Bill Information

A customer service team for utilities faced a common challenge in handling thousands of utility bills each month. They struggled to extract relevant information quickly due to inconsistent formats, dense tables, and varied layouts.

By integrating Amazon Textract with Amazon Bedrock, they were able to programmatically query the documents and unlock actionable insights from utility bills at scale.

The solution preprocesses the utility bills, extracts text from various formats, captures all relevant information, cleans and enriches it, and labels it accurately for large language models (LLMs) to process. This led to improved response times and customer satisfaction.