American Express and Capital One Tied for Top Lounge Network in 2026 Study

A recent JD Power study has ranked American Express and Capital One tied for the top lounge network in 2026, each scoring 771 points.

The survey of 2,991 travelers assessed eight criteria, including food, staff, and crowding, with perceived value being a significant factor.

Crowding remains a major pain point, with nearly half of travelers reporting lounges as moderately or severely packed, significantly impacting satisfaction.

JD Power urges operators to improve staffing and manage capacity to sustain guest satisfaction as lounge use grows.