Amex Auto-Pay Snafu Causes Late Fees and Forfeited Points

American Express customers experienced issues with auto-pay payments not being processed on time last week, resulting in late fees and forfeited points for some users. The problem was reported by multiple users on Reddit, where they shared their experiences of receiving overdue notices and late fees despite having set up auto-pay through the American Express website.

The issue seemed to be isolated to a short period of time, but it caused inconvenience and financial losses for those affected. However, in most cases, customers were able to get the problem resolved by reaching out to American Express via chat, where they received refunds for late fees and reinstatement of their points.

One user, who had set up auto-pay for eight credit cards, reported waking up to find all his cards marked as overdue. He contacted American Express customer service, who mentioned that there might be a known issue with auto-pay processing. The customer was able to get the problem resolved through chat and received refunds for late fees.

It's worth noting that when an American Express bill is not paid on time, the company forfeits the points earned on that statement. However, in this case, customers were able to get their points reinstated without having to pay a fee, as it was determined that the issue was due to a system failure.