Amex GBT Unveils AI-Powered Travel Management Enhancements

Amex GBT is expanding its AI capabilities across managed travel through a series of enhancements to its platform.

The company has introduced an Egencia AI connector for Anthropic's Claude assistant, which enables travellers and enterprise AI agents to search, book, and manage policy-compliant air and hotel travel within Claude.

This is the first deployment of Amex GBT's proprietary agent-to-agent (A2A) architecture, which integrates travel management services into AI environments.

The connector will be available to Egencia customers in 3Q2026.

Amex GBT is also extending conversational AI to Google Chat for Egencia customers and piloting a travel assistant for Neo users in Microsoft Teams.