Apple Under Fire in India Over Software Warranty Terms

India's consumer regulator is investigating Apple's software warranty terms in relation to the iOS 18 update, which allegedly damaged iPhone functionality and left users with hefty repair bills. The Central Consumer Protection Authority (CCPA) has escalated the probe, ordering a detailed investigation into allegations that Apple breached consumer rights by not providing warranty on software updates.

The CCPA claims that users were forced to pay exorbitant amounts for repairs after experiencing issues such as screen display and microphone malfunctions following the iOS 18 update. The regulator argues that charging consumers for issues arising from the company's own negligence violates fair trade principles.

Apple has responded by saying that its no-warranty clause on software is in line with global industry standards, and that iOS 18 had no systemic issues. The company also points out that only about 11% of iPhones still used iOS 18 by June 2026, suggesting that the issue may not be widespread.

The investigation has significant implications for Apple, which is rapidly expanding its iPhone manufacturing and market share in India. If found guilty, the company could face fines or be forced to issue refunds or make changes to its business practices.