AudioCodes Achieves Certification for Voca CIC Under Microsoft's Teams Voice Agent Program

AudioCodes has achieved certification for its Voca Conversational Interaction Center (Voca CIC) under Microsoft's new Teams Voice Agent Certification Program.

The program certifies solutions that integrate with Microsoft Teams Contact Center and AI-powered voice agents, allowing them to answer incoming calls, provide information, authenticate callers, and capture intent before routing the call to a live agent or other destination.

Voca CIC has already been certified for Microsoft Teams Unify integration model for Contact Center, but this new certification adds voice agent capabilities, extending its reach from live agent workflows to AI-powered conversations.

The solution is delivered as a fully managed service, with implementation and ongoing support provided directly by AudioCodes.