AudioCodes Secures Certification for Voca CIC Under Microsoft Teams Voice Agent Program
AudioCodes has achieved certification for its Voca Conversational Interaction Center (Voca CIC) under Microsoft's new Teams Voice Agent Certification Program. This marks one of the first solutions to be certified under the program, which aims to bring AI-powered conversations to Microsoft Teams.
Voca CIC is a fully managed service that provides implementation and ongoing support for enterprises building their cloud and AI strategy on Microsoft Teams and Azure. The solution has already been certified for Microsoft Teams Unify integration model for Contact Center and now adds voice agent certification, extending its coverage from live agent workflows to AI-powered conversations.
With this certification, Voca CIC's AI Voice Agents can answer incoming calls, provide information, authenticate callers, and capture intent. The solution then routes each call to the right Teams Phone destination, whether an Auto Attendant, a Call Queue, an individual Teams user, or a live Contact Center agent.
As part of the certification process, Voca CIC completed independent third-party functional validation and a full security and compliance review by Microsoft. The solution is now available as a 30-day free trial on the AudioCodes website, Microsoft Marketplace, and the Teams Store.