Chase CIO Emphasizes Customer-Centric Approach to Digital Transformation
Gill Haus, chief information officer (CIO) at Chase, the consumer banking arm of JPMorgan Chase & Co, says he feels a tremendous sense of responsibility in his role.
Haus works with over 12,000 technologists globally across all of Chase's lines of business to build and develop the finance firm's technology infrastructure. As CIO, he leads these professionals in building cutting-edge tech like agentic AI, while also maintaining legacy platforms.
The general direction for digital and business transformation at Chase is focused on customer requirements, with a goal of being available for every customer in every channel. Haus emphasizes the importance of anticipating customers' needs, personalizing their experiences, and making Chase feel like 'a bank for all.'
Haus' team has made significant strides in modernizing practices, moving heavily into the cloud, and evolving digital experiences. They're currently prioritizing the responsible scaling out of agentic technology, using it for personalization, underwriting, and fraud control.