ChatGPT Work and Microsoft Exchange Online Hit by Simultaneous Outages
On August 31, simultaneous outages hit ChatGPT Work and Microsoft's Exchange Online services. OpenAI's enterprise AI agent experienced elevated error rates and response latency for approximately three hours, affecting users across multiple subscription tiers.
The company said it 'continues to apply mitigations' to resolve the issue, but has not provided a recovery timeline or specific root cause of the disruptions.
Microsoft confirmed that users may experience performance degradation in Exchange Online and is reviewing service telemetry and diagnostic data to identify the root cause.
The outage sparked interest due to the long-term partnership between OpenAI and Microsoft, with the latter investing $13 billion in the former. However, recent developments have seen them competing directly in multiple areas, leaving questions about whether this outage was a result of shared infrastructure or technical dependencies.