Cisco Deploys AI-Powered Tool to 90,000 Employees

Cisco has rolled out its new AI-powered tool, My Agent, to 90,000 employees. This marks the company's next phase in enterprise AI, moving beyond chat-based interactions towards supervised autonomous workflows.

My Agent operates within Cisco's secure and governed AI environment, connecting across systems such as Outlook, Webex, Jira, and SharePoint. It enables employees to delegate work by defining an objective and allowing the system to coordinate the steps required to move it forward.

The tool uses a persistent memory that retains users' preferences, past interactions, and context over time, providing a more personalized experience. This memory also helps ensure continuity and relevance across interactions and workflows.