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Cognizant Leverages Microsoft AI to Transform Delivery Excellence Function

Guavy AI Editorial Team Published September 9, 2026

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Cognizant, a leading consulting and technology services company, has partnered with Microsoft to transform its Delivery Excellence function using artificial intelligence (AI). The collaboration, which leverages Microsoft's AI Foundry, Azure AI services, and Microsoft 365 Copilot, aims to improve productivity and efficiency in managing thousands of customer engagements.

Pandiyan Adiyapatham, Assistant Vice President, Business CIO, Delivery Excellence at Cognizant, notes that a significant portion of DEx leaders' time was spent on non-critical tasks such as finding information, reconciling data, and drafting documents. This freed up their time to focus on more strategic decisions.

The AI-powered platform has undergone rapid adoption, with over 8,000 users as of June 2026, compared to an initial 6,700. The system consists of a network of agents that connect delivery, audit, and knowledge workflows, enabling real-time insights and decision-making.

Cognizant Leverages Microsoft AI to Transform Delivery Excellence Function

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