Feazel Accelerates Growth with Agentforce on Salesforce

Feazel, an Ohio-based exterior home services company, has scaled its operations with Agentforce on Salesforce. In 2024, Feazel returned to Salesforce after a year-long experiment with another platform.

The company's decision was driven by the need for a 'single pane of glass', one place where every lead, job, and homeowner interaction lived in real-time. With Salesforce, Feazel has transformed its technology strategy, integrating features like lead scoring, omni-channel routing, email-to-case, automated SMS outreach, Agentforce Voice, and workflow automation.

As a result of this migration, Feazel has seen significant growth: sales have increased by 15% over the last twelve months, and service work orders are being resolved four times faster. Escalations have also decreased by 84%, supporting Feazel's mission to deliver exceptional customer service and a stress-free buying experience.