Feds Embrace Agentic AI for Digital Workforce Transformation

The federal government is transforming its operations with agentic AI technology, which automates customer service functions and builds new applications.

According to IDC research for Salesforce, 82% of government organizations have deployed AI agents. These systems work autonomously to find and synthesize relevant information and are described by NVIDIA as 'the new digital workforce.'

Executive Vice President Paul Tatum of global public sector solutions at Salesforce notes that AI agents are not chatbots but autonomous digital workers changing how work gets done and increasing the capacity of overburdened government workers.

The technology links humans and agents in complex business tasks with multiple steps, allowing users to delegate tasks and specify goals and timing. Federal agencies can scale up agents when run in a cloud environment to add capabilities during peak times.