Fragmented Home Healthcare Must Change

Home healthcare is plagued by fragmentation, leading to inconveniences that affect patient adherence, outcomes, costs, and trust. In Salesforce's 2026 Connected Health Consumer survey, a staggering 90% of patients wanted their primary doctor notified automatically after an ER visit, but this was not happening.

Patients faced issues such as running out of medication while waiting for refill approval, hanging up after long holds, and delaying care due to scheduling difficulties. These problems are not trivial; they can lead to clinical risks, staff inefficiencies, and patient dissatisfaction.

To address these challenges, the next phase of home healthcare will focus on building a proactive, connected care model. This approach involves connecting payers, providers, home visits, remote monitoring, medication delivery, and follow-up care without dropping the patient from the system.