Hays Deploys Microsoft AI Across Global Workforce of Over 8,000 Employees

Global recruitment and workforce solutions firm Hays has equipped over 8,000 employees with Microsoft's AI capabilities. The technology includes AI agents and Copilot Studio to automate global recruitment workflows.

Hays is using this integration to reduce administrative work, improve consultant preparation, and provide richer market insights for clients. This allows recruiters more time to focus on judgement, relationships, and meaningful conversations.

Mark Dearnley, CEO of Hays, says AI is a net positive in recruitment as it allows consultants to focus on high-value activities. He emphasizes the importance of human judgment, context, and trust in recruitment, which AI can enhance but not replace.