HoneyHive Boosts Salesforce Ties with Agentforce Observability Integration

HoneyHive has integrated its observability platform with Salesforce Agentforce, enabling production-grade monitoring and evaluation for Agentforce agents. This integration allows users to run their own evaluations on live conversations in real-time.

The platform captures user turns, tool calls, routing steps, cost, and latency, providing valuable insights into Agentforce agent performance. Evaluation and monitoring criteria can be defined centrally and applied across all Agentforce agents created by a team.

This integration may enhance HoneyHive's relevance within the Salesforce ecosystem, potentially improving product stickiness and expanding its addressable customer base among enterprises adopting agentic AI workflows.