Hormone Therapy Provider SottoPelle Streamlines Operations with Salesforce

SottoPelle, a company dedicated to restoring quality of life through individualized hormone therapy, has transformed its operations with Salesforce Pro Suite. The company used to rely on manual systems and paper folders, but after COVID-19 dispersed their team, they switched to a customer relationship management (CRM) tool that brought its own headaches.

With Salesforce CRM, SottoPelle now has one connected hub for all provider communications, automating onboarding and follow-up processes. This has saved the company over 100 hours per month, with each lead saving 1.5 hours of manual follow-up time. The team has also seen a 20% increase in marketing campaign click-through rates.

According to CarolAnn Tutera, SottoPelle's Founder and CEO, their old system was 'painful' due to frequent glitches. Micayla Walker, System Administrator and Marketing Manager, noted that scattered information across multiple platforms left room for things to be missed. With Salesforce, SottoPelle has centralized its operations, increasing efficiency and allowing the company to grow without sacrificing personal touch.