How AI Changes the Nature of Work: 3 Questions for HR Leaders
The performance review process has been disrupted by AI's rapid advancement, making it challenging for organizations to evaluate employee performance. According to IBM's research, 93% of executives find that introducing AI into workflows makes it harder to assess employee performance.
This issue is not a failure of any system or leader but rather a natural consequence of how quickly AI has changed the nature of work. To address this challenge, HR leaders can ask three key questions: Are we recognizing what people do with AI or how they think with it? Do we give managers what they need to develop people in an AI-enabled environment? And do people believe that their real contribution gets seen?
The first question encourages organizations to consider whether their performance criteria recognize both the efficiency enabled by AI and the quality of human thinking. The second question focuses on providing managers with the necessary support to develop employees in an AI-driven context. The third question explores whether employees feel confident that their contributions are recognized.