Monterey Company Tops 800 Google Reviews with Perfect 5.0 Rating
The Monterey Company, a custom pin and coin manufacturer based in Bend, Oregon, has achieved an impressive milestone of 800 customer reviews on its Google Business Profile with a perfect 5.0 rating.
This achievement is notable in the industry for several reasons, particularly since none of the top 5 US manufacturers of custom pin and challenge coin suppliers have a claimed Google Business Profile or public review presence.
The Monterey Company's transparency is evident in its decision to publish all customer feedback on a public Google profile tied to its verified physical location. As Sales and Marketing Director Eric Turney explained, 'We could have built our own review page and shown only what we wanted. Google felt more honest. Customers deserve a place to say what they think where we cannot edit it.'
The company's commitment to customer feedback is reflected in its data, which shows that 19 percent of pin customers place a second order, suggesting that customer satisfaction is high.