Mother Demands Answers After UnitedHealthcare Denies Coverage for Son's Minor Procedure
A Texas mother, Kristin Swanson, expressed her frustration with UnitedHealthcare on TikTok after the company denied coverage for her nearly four-year-old son's scheduled 30-minute outpatient procedure.
Despite paying $400 per month for health insurance through UnitedHealthcare, the company informed Swanson that it would not cover the operation. The decision left her questioning the purpose of maintaining coverage in the first place.
Swanson claims that the insurer presented another option that only added to her frustration: upgrading her son's insurance plan for an additional $1,000 and starting over with a new deductible.