Navien Drives Efficiency with Microsoft Azure-Powered AI Innovations

Navien is leveraging Microsoft Azure to drive process excellence through AI-powered innovations. The company has connected its data and processes, allowing it to apply AI in areas where it can deliver immediate value.

Using Microsoft Foundry and Copilot Studio, Navien is developing tailored AI-driven capabilities for specific roles and workflows. It's also expanding the use of Microsoft 365 Copilot to support individual productivity across the business.

AI models analyze historical purchasing data, supplier performance, and market signals to identify cost reduction opportunities in procurement. In R&D and manufacturing, teams search material, design, and production data using natural language to locate specifications or troubleshoot issues on the floor.

Quality teams benefit similarly, surfacing historical issues and resolutions to improve response times and prevent repeat problems. Customer service has seen a significant shift, with AI-powered systems handling a growing share of inquiries and freeing agents to focus on more complex interactions.

To support adoption at scale, Navien established a governance model that includes a data and AI Center of Excellence and a network of business-led champions. This structure helps standardize how data is defined and used across the organization while supporting teams as they adopt new tools and processes in their day-to-day work.