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Salesforce Acquires Fin to Bolster Customer Service AI Capabilities
Salesforce has completed its acquisition of Fin, a customer service AI agent platform that develops proprietary models for handling interactions across various channels. The addition brings over 30,000 companies into Salesforce's ecosystem.
Fin's AI agents are trained to resolve customer service issues with an average rate of 76%. Salesforce plans to combine Fin with Agentforce, expanding the range of AI-powered tools available to businesses.
The acquisition aims to give customers options ranging from deploying autonomous customer service agents on existing systems to building customized AI environments. Fin will become part of Salesforce's AI Labs and continue supporting existing customers while advancing its technology.