Salesforce Buys Fin AI for Enhanced Autonomous Service Agent Capabilities
Salesforce has officially completed its acquisition of Fin AI, adding new autonomous service agent capabilities to its portfolio.
The move comes as Salesforce's stock is down 1.9% on the day at $244.18.
Fin AI's customer agent platform will be incorporated into Salesforce's offerings, providing access to Fin's AI agent that can resolve complex customer queries across multiple communication channels.