Salesforce Deepens Collaboration with John Keells Holdings PLC in Sri Lanka
Salesforce and John Keells Holdings PLC (JKH) have expanded their collaboration to accelerate customer experience transformation across Sri Lanka. The partnership aims to deliver stronger customer experiences connected, personalized, and data-driven for two key JKH businesses: Keells supermarkets and John Keells CG Auto.
Keells supermarkets use Salesforce to provide personalized engagement to more than 2 million Keells Nexus loyalty members. By unifying customer transactions, behaviors, preferences, and interactions, Keells can turn customer insight into action and deliver more personalized experiences that deepen loyalty and drive engagement.
John Keells CG Auto is leveraging Salesforce to unify customer intelligence, streamline operations, and enable intelligent automation. The business uses Salesforce Automotive Cloud to support vehicle inventory management and connect it with customer interactions across the automotive journey, from discovery and purchase to servicing and ownership.