Salesforce Embeds AI Models into CRM Platform

Salesforce has rolled out a new plug-in called Claudeforce as part of its expanded partnership with Anthropic. The plug-in combines Salesforce's CRM capabilities with Anthropic's Claude models to enhance AI capabilities.

The development coincides with Salesforce's Q2 growth, which saw revenue increase by 11% to $11.35 billion. The company also raised its fiscal 2027 revenue outlook to $46.1 billion to $46.4 billion.

CNBS reported that Agentforce AI products reached more than $1.5 billion in annualized revenue, a 240% increase year over year. This suggests that large organizations are moving towards packaged agent products instead of building custom tools.