Salesforce Eyes $2 Billion Acquisition of AI-Powered Platform Listen Labs

Salesforce is reportedly in talks to acquire Listen Labs, an AI-powered customer research platform valued at $500 million. The acquisition price is estimated to be around $2 billion.

Listenable uses its global network of 50 million participants to help companies better understand their customers through artificial intelligence moderation.

The company's mission is to provide real people-driven decision-making, as stated on its website. Listen Labs has already partnered with notable brands such as Microsoft and Sweetgreen.

This potential acquisition comes after Salesforce's recent announcements of acquiring Fin for $3.6 billion and m3ter, a metering and rating platform, in June 2026.