Salesforce Faces Wiretap Lawsuit Over Real-Time Chat Interception

A US federal judge is being urged to rule in favor of a consumer who claims Salesforce violated Pennsylvania's wiretap law by intercepting and storing her online chats with Rite Aid. Lanae Johnson filed a motion arguing that Salesforce cannot defeat the claim by relying on consent or characterizing its chat platform as merely providing the communications service.

The issue centers around whether Salesforce received the messages in real-time before they reached Rite Aid employees, which would be a violation of Pennsylvania's wiretap law. Johnson is seeking summary judgment in the case, with her motion stating that 'the evidence shows that [Salesforce] received the messages in real time before they reached Rite Aid employees.'