Salesforce Launches AIforce and Koa to Make Platform Available Across External Environments

Salesforce has announced a significant expansion of its AI capabilities, introducing AIforce and Koa, as part of its strategy for what it calls the Agentic Enterprise. This involves making its platform available wherever employees and agents already work, including external AI environments.

The new interface layer, AIforce, exposes Salesforce data, workflows, business logic, semantics, permissions, security, and governance to AI interfaces outside the traditional Salesforce user experience. Employees can ask questions, update records, and trigger workflows through other interfaces while remaining grounded in the information and permissions maintained inside Salesforce.

AIRForce sits at the center of this strategy and is being launched through several initial experiences, including Claudeforce, Slackforce, and Agentforce Coworker. Claudeforce extends Salesforce's relationship with Anthropic by placing Salesforce capabilities directly inside Claude through a prebuilt Model Context Protocol server.

Salesforce has also introduced Koa, its first CRM reasoning model developed with NVIDIA. The model was post-trained using supervised fine-tuning and reinforcement learning through NVIDIA technologies. Koa matches or exceeds leading model performance on its CRM benchmark while producing three times fewer errors on tasks such as updating opportunities, routing customer cases, and scheduling follow-ups.