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Salesforce Organizations Struggle to Scale AI Beyond Pilots
AI adoption within Salesforce environments is widespread, but deploying AI and operationalizing it at scale are two very different things.
A recent report by NTT Data found that AI is already embedded across various Salesforce systems, but many organizations struggle to move beyond pilots and achieve enterprise-scale execution.
The research, based on 1,525 leaders across 18 countries, reveals what separates successful organizations from those still struggling to scale AI with Salesforce.
The key differences include integration maturity, trusted data, governance, and operating models that enable organizations to close the execution gap.