Salesforce Overhauls Agentforce Tiers with More Credits and Higher Prices
Salesforce has updated its Agentforce Sales and Service editions, offering more credits to drive adoption. The changes come a year after rebranding from Sales Cloud and Service Cloud.
The top three tiers now bundle AI agents, analytics, Slack, security, and support with larger allocations of Flex Credits. The Core edition replaces the old Enterprise edition, increasing in price from $175 per user per month to $195. It includes 500,000 Flex Credits.
The Advanced edition costs $395 per user per month and offers 1 million credits, replacing the $350 per month Unlimited edition. The Max edition replaces the old Agentforce 1 tier, including 2.75 million credits for the same $550 per month fee.
Salesforce said its new editions deliver from 50% to 70% greater value than those they replace. However, analysts warn that realizing this value may not be straightforward due to reduced line-item visibility and forecasting challenges.