Salesforce Unveils Agentforce Operations to Automate Business Processes

Many companies still rely on manual processes to manage day-to-day operations, resulting in inefficiencies and costs. According to Salesforce, this can include tasks such as auditing invoices across multiple systems, rekeying totals, and emailing colleagues for approval.

This process is not only time-consuming but also opaque, making it difficult for leaders to see the end-to-end process. As a result, companies are turning to automation tools like Agentforce Operations, powered by Regrello, which aims to transform human-first processes into AI-first operations.

Agentforce Operations uses an orchestration engine and specialized agents to automate tasks such as payment runs, supplier onboarding, and data entry. The platform also includes a Systems Integration Agent that can learn applications quickly and compile workflows for reliable output.