Salesforce Unveils AI Agents for Sales, Service, and HR Tasks
Salesforce has expanded its Agentforce platform to include a range of AI agents designed for specific tasks in sales, customer service, commerce, employee support, and back-office operations.
The company has preconfigured five agents: Casey, Paige, Carter, Marshall, and Piper, each with unique skills and abilities. For example, Casey is a customer-support agent that works across voice, SMS, WhatsApp, and web chat, while Paige is an IT and human resources service agent.
Salesforce also introduced Hunter, an outbound sales agent currently in pilot testing and scheduled for general availability in November 2026. This agent can conduct account research, prepare outreach, and work with sales personnel over extended periods using Agentforce's new 'long-horizon runtime.'