Salesforce Unveils AI Agents to Transform High-Value Business Work
Salesforce has introduced a new portfolio of AI-powered job-ready agents designed to take on high-value work across various business functions. These agents, powered by Agentforce technology, can pursue goals over time, learn new skills, and continuously improve. Each agent comes with the necessary skills, actions, and data models required for its specific job.
The initial set of agents includes Casey, Paige, Carter, Hunter, Marshall, Piper, Fin, and Eva, each built to tackle distinct tasks such as customer service, IT & HR services, sales, supply chain management, and customer experience. These agents can be tailored to a company's specific needs and are connected to Customer 360 for seamless integration.
Customers have already seen significant results from deploying these agents, with some achieving resolutions rates of up to 90% within weeks. For instance, Hibbett AI handled 90% of core shopper journeys in six weeks, while Asana saw a 4x increase in conversation volume after implementing its website agent.
Salesforce has also developed a new long-horizon runtime for Agentforce, enabling agents to pursue goals across days and weeks rather than completing individual tasks. This allows sellers to work on complex deals that require multiple interactions and decisions over time.