Salesforce Unveils AIforce Live Interface Layer at Dreamforce

Salesforce has unveiled AIforce, a live interface layer that brings together data, workflows, business logic, semantics, permissions, security, and governance within Salesforce to any AI interface. This innovation aims to revolutionize how users interact with their business knowledge.

The new layer eliminates the need to open the Salesforce application to access stored information. With AIforce, workers can ask questions, update records, and trigger workflows using data and logic from Salesforce, without needing to navigate fixed layouts and fields.

AIforce is part of Salesforce's Agentic Enterprise architecture, which includes Data 360 for unified context, Customer 360 for application and semantic intelligence, and Agentforce for a digital workforce of ready-to-deploy agents. The layer also incorporates Zero Data Retention design, ensuring that business data used to answer questions is not retained by the model provider.

The rollout coincides with the 20th anniversary of Salesforce's Trailblazer community, which has built 12 million apps and drives 9.6 billion API calls every day. AIforce was launched with Claudeforce, Slackforce, and Agentforce Coworker, and is powered by the Headless Toolkit.