Salesforce Unveils Enterprise AI Harness for Secure Scalable AI Agents
Salesforce has unveiled its Enterprise AI Harness, a trusted foundation for secure and scalable artificial intelligence agents. This platform brings together six capabilities that span context, agency, action, governance, security, and models to give AI what it needs to understand the business, reason and plan, take action, and operate within enterprise controls.
The Enterprise AI Harness connects these capabilities through a common, composable architecture built on existing customer relationships, processes, and controls. This means businesses can use the six together as one system or take only what they need with Salesforce technology, their existing technology, or both.
According to Rohan Kumar, President, Chief Platform and Engineering Officer at Salesforce, 'The Agentic Enterprise won't be defined by which model a company chooses. Models will continue to change, and intelligence will increasingly be available everywhere.' He added that what differentiates an enterprise is the trusted, proprietary context it brings to that intelligence.
The six trusted capabilities of the Enterprise AI Harness are Trusted Context, Trusted Agency, Trusted Action, Trusted Governance, Trusted Security, and Trusted Models. Each capability plays a different role in understanding the business and determining the right action. For example, Trusted Context brings together customer context with data, metadata, semantics, knowledge, real-time signals, memory, and an understanding of how work gets done across the enterprise.
Salesforce is also introducing a new AI Control Plane to give businesses a common place to see, manage, and control agents and AI across the enterprise. This gives enterprises a consistent layer of visibility and control over their AI operations.