Salesforce Unveils Job-Ready AI Agents for Enterprise Work
Salesforce has introduced a new portfolio of job-ready AI agents called Agentforce that can take on high-value work across various business functions, including sales, service, commerce, employee experience, and back office.
These agents are designed to understand the job, work across the business, and pursue goals over time, making them more effective than traditional AI systems.
Each agent comes with pre-built skills, actions, and data models required for the job, and can be tailored to how each company works. They can also operate within a company's existing customer context and business processes in Salesforce.
Some examples of these agents include Casey, which resolves customer service issues across various channels; Paige, which resolves IT & HR requests; and Hunter, an outbound sales agent that works a sales pipeline from research to outreach.