Stocks
Salesforce Unveils Koa: A CRM Reasoning Model Built on NVIDIA Nemotron
Salesforce and NVIDIA have collaborated to develop Koa, a CRM reasoning model that helps agents reason through complex tasks. Built on NVIDIA Nemotron, Koa was trained with 27 years of Salesforce CRM intelligence.
Koa is purpose-built to help agents navigate multistep workflows and use the right tools to get work done. It was developed through deep technical collaboration between Salesforce and NVIDIA.
The model matches or exceeds leading performance on CRM actions, with three times fewer errors. Salesforce controls the model weights and runs Koa within its own infrastructure, ensuring no customer data crosses the trust boundary during inference.