Salesforce Unveils Koa, Its First CRM Reasoning Model Built on NVIDIA Nemotron
Salesforce has announced Koa, its first CRM reasoning model built on NVIDIA Nemotron. The model is trained with 27 years of Salesforce CRM intelligence to help agents reason through complex tasks required for enterprise work.
Koa was developed through a deep technical collaboration between Salesforce and NVIDIA. It's purpose-built to assist agents in using the right tools to get work done, and it matches or exceeds leading model performance on CRM actions with three times fewer errors.
The companies are also bringing NVIDIA open models and accelerated computing into Missionforce, giving government and regulated organizations control over their model, data, and deployment environment. This will enable customers in highly sensitive industries to train, tune, and deploy mission-specific models on their own critical data.