Salesforce Unveils New Job-Ready AI Agents for High-Value Work
Salesforce has announced an expansion of its Agentforce platform with a new portfolio of job-ready AI agents designed to take on high-value work across various business functions. These agents are built to pursue goals over days and weeks, learning new skills, working together, and continuously improving.
The new portfolio includes agents such as Casey for customer service issues, Paige for IT & HR requests, Carter for shopper assistance, Hunter for outbound sales, Marshall for supply chain management, Piper for inbound lead generation, and Fin for complex customer experience workflows.
Each agent comes with pre-built skills, actions, and data models required for the job and can be tailored to a company's specific needs. They are connected to Customer 360 and can work with existing business processes in Salesforce.
The agents have already delivered measurable results, with companies such as Engine, Perk, Autism Queensland, Hibbett AI, Asana, Anthropic achieving significant improvements in their operations.