Salesforce Unveils Seven Job-Ready AI Agents for High-Value Business Tasks
Salesforce has introduced seven new AI agents that can perform high-value work across various areas of business, including sales, service, commerce, employee experience, and back-office operations.
The agents are named Casey, Paige, Carter, Hunter, Marshall, Piper, and Fin, and each can be customized to match a company's branding. They draw on Customer 360 for customer context and operate within the customer's business rules, permissions, and security setup.
Casey handles customer issues over voice, SMS, WhatsApp, and web chat, while Paige takes on IT and HR requests through Slack and portals. Carter supports shoppers as they discover and compare products and can complete a purchase inside the chat.
Six of the agents are generally available now, while the outbound sales agent Hunter is in pilot and scheduled to reach general availability in November 2026. The company did not disclose pricing for any of the agents or their supporting capabilities.