Salesforce Unveils Trusted Enterprise AI Harness
As AI models improve and become more widely available, Salesforce is making a case for what will set enterprises apart from each other. According to Rohan Kumar, president and chief platform and engineering officer at Salesforce, the distinction lies in an organization's 'enterprise trusted context', which includes its customers, employees, transactions, data relationships, knowledge, and history.
This idea is central to Salesforce's new AI Harness, which bundles six capabilities: Trusted Context, Trusted Agency, Trusted Action, Trusted Governance, Trusted Security, and Trusted Models. The company also introduces an AI Control Plane for managing agents and AI across an organization.
The move comes as the enterprise market becomes increasingly multi-platform. A survey by VentureBeat Intelligence found that 85% of organizations with over 100 employees run two or more agent orchestration platforms simultaneously, with an average of 3.1 platforms per enterprise.