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Salesforce Unveils Trusted Enterprise AI Harness
Salesforce has introduced the Trusted Enterprise AI Harness, an architecture that enables AI to understand and act on customer data in a shared manner.
The system consists of six trusted capabilities: context, agency, action, governance, security, and models. A new AI Control Plane is also introduced, providing a unified experience for managing agents and AI across the enterprise.
The Agentic Enterprise model emphasizes collaboration between people and agents to achieve complex business outcomes. The Trusted Enterprise AI Harness provides a foundation for this model by connecting AI reasoning with business rules, policies, and controls.