Uber Boosts Email Conversion Rates by 60%, Cuts Ad Sales Time in Half

Uber has seen significant improvements in its sales processes after implementing Salesforce's agentic solutions. The company, which is the largest mobility and delivery platform in the world, saw a 60% increase in email conversion rates after using Agentforce to engage with nearly every Uber for Business (U4B) lead.

Agentforce also helped Uber scale support to handle 12,000 leads per month. Additionally, the company was able to transform 20-page advertising RFPs into opportunities and media plans in minutes, cutting processing time by an estimated 83%.

The solutions implemented by Salesforce reduced manual work, sped up sales cycles, and allowed teams to focus on high-value opportunities that increase revenue.