Verizon Leverages Google Cloud for AI-Driven Business Transformation

Verizon has announced a strategic partnership with Google Cloud to expand its AI operations across its business.

The partnership will see Verizon utilise Google Cloud's AI and data technologies, including Gemini Enterprise, to modernise its operations and build AI into more areas of the business.

One key focus area for the partnership is customer experience, where Verizon plans to use Gemini's conversational and multimodal AI capabilities to create a more personalised digital experience.

The partnership also builds on Verizon's existing relationship with Google Cloud in contact centre technology, which has evolved into Gemini Enterprise for Customer Experience, helping automate customer interactions and support employees on more complex cases.

Verizon Chief Transformation Officer Alfonso Villanueva said, 'Verizon is on a journey to become the most trusted carrier for our customers' connected lives. Serving each and every one of our customers by name requires working AI-first at every level.'