Verizon Teams with Google Cloud for Expanded AI Deployment
Verizon VZ is deepening its artificial-intelligence push through a new strategic partnership with Alphabet's GOOGL Google Cloud, deploying Gemini Enterprise across customer service, network operations, marketing and employee workflows.
The opportunity for investors lies in the potential of AI to reduce service costs and churn while improving network reliability, ultimately strengthening margins in a mature wireless business where small improvements can have an outsized financial impact.
Verizon's existing use of Google Cloud technology will be expanded through this partnership, with Gemini Enterprise handling the majority of inbound consumer calls and chats each month. Human representatives can focus on more complicated customer issues, while AI predicts and resolves network anomalies before they affect customers.